Refund policy

  Last updated: 2026-05-03

  Every product at Sodam & Co. is considered, slowly gathered, and chosen with care.     We want you to feel the same about
  your purchase. If something is not quite right, here is how we make it right.

  Our 30-Day Window

  You may request a return within 30 days of your delivery date.

  What Can Be Returned

  We accept returns when:

  - The product is unused, unopened, and in its original packaging
  - The product arrived damaged, defective, or not as described
  - You received the wrong item

  What Cannot Be Returned

  For hygiene and safety reasons, the following are non-returnable once opened or     used:

  - Toners, serums, essences, and any liquid skincare
  - Sheet masks and single-use items
  - Lip and eye products
  - Items marked "final sale"

  Unopened items in these categories may still be returned within the 30-day window.

  How to Request a Return

  1. Email us at hazelco.store@gmail.com with your order number, the item(s) you would like to return, and a brief
  reason.
  2. We will review your request within 2 business days and reply with next steps.
  3. If approved, you will receive return instructions and the correct return address.
  4. Once we receive and inspect the returned item, we will process your refund.

  Return Shipping Costs

  - Damaged, defective, or incorrect items — Sodam & Co. covers the return shipping. We will provide a prepaid label.
  - Change of mind returns — the customer is responsible for return shipping costs.

  Refund Processing Time

  Once your return is received and approved, refunds are processed to your original payment method within 5 to 10
  business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

  Damaged on Arrival

  If your order arrives damaged, please email us within 24 hours of delivery with clear photos of the item and the
  packaging. We will replace it or issue a full refund — whichever you prefer — at no cost to you.

  Lost or Missing Items

  If something is missing from your order, please reach out within 7 days of delivery and we will sort it out promptly.

  Sale Items and Promotions

  Items purchased during sales or with promotional discounts follow the same policy unless marked "final sale."

  A Gentle Note

  We are a small, independent curator. Every return is read by a real person, and we genuinely want to find the right outcome for you. If something feels unclear, just write to us — we would rather talk it through than leave you
  guessing.

  Contact

  For all return requests and questions: hazelco.store@gmail.com